Who this statement applies to
This statement explains how smarthotspots Ltd handles personal data relating to clients, prospective clients, website visitors and people who use services we provide. It should be read with any service-specific terms that apply to you.
Information we may collect
Depending on your relationship with us, we may collect:
- Contact information, including your name, business, postal address, telephone number and email address.
- Account and billing information needed to set up, administer and charge for services.
- Service and technical information, such as hardware models, serial numbers, software versions, IP addresses, MAC addresses, support records and network diagnostics.
- Usage information generated when our websites, networks or managed services are used.
- Communications you send to us and records of support, sales or service interactions.
How and why we use information
We use personal data where needed to provide and support contracted services, respond to enquiries, administer accounts and payments, secure and improve our systems, prevent misuse, meet legal obligations and pursue legitimate business interests. Where consent is required—for example for certain marketing—we will ask for it and you may withdraw it.
Who we share information with
Access is limited to authorised smarthotspots personnel and suppliers who need the information to provide agreed services. This can include hosting, connectivity, payment, professional-advice and technical-support providers. We require service providers to protect the information and use it only for the agreed purpose. We may also disclose information where required by law, to protect legal rights, or as part of a business sale or reorganisation.
International transfers
If a service provider processes personal data outside the European Economic Area, we use an appropriate transfer mechanism and safeguards required by data-protection law.
Security and retention
We use appropriate organisational and technical controls to protect personal data. These may include access controls, authentication, encryption, firewalls, monitoring and staff procedures. We retain personal data only for as long as needed for the purpose collected, contractual and support requirements, and applicable legal or accounting obligations.
Cookies and website analytics
Essential browser storage may be used to remember settings needed for the website to operate. With your consent, we use Google Analytics to understand visits, page usage and how people find and contact us. Analytics may process information such as pages viewed, approximate location, device and browser details, referring website and interactions with contact links.
Analytics is disabled until you choose “Accept analytics”. You can reject it without losing access to the website and change your choice at any time through the Cookie settings control. Our Google Analytics measurement ID is G-W3W4FKQ4L2.
Your data-protection rights
Subject to applicable law, you may ask us to provide access to your personal data, correct it, erase it, restrict or object to its processing, or provide it in a portable format. You may also withdraw consent where processing is based on consent. You have the right to complain to the Irish Data Protection Commission.
Contact us
To ask a privacy question or exercise your rights, email [email protected] or telephone 01 529 0136. We may need to verify your identity before responding to a rights request.