One managed network approach for Eclective HQ and 21 distinctive venues

Understanding the environment

Eclective brings together 21 hospitality and entertainment venues with more than 850 people across the group. Each brand has its own identity and operating environment, but the underlying technology has to support the same business-critical demands: reservations, EPOS, card payments, office systems, staff devices, CCTV, music and entertainment systems, and guest connectivity. The group needed consistent network standards and central visibility without imposing a one-size-fits-all venue experience.

A network built around operations

• Applied a consistent managed-network approach across group headquarters and venue locations
• Designed connectivity around the operational demands of restaurants, bars, late-night venues and cinemas
• Separated business-critical, operational and guest traffic appropriately
• Centralised monitoring across internet connections, gateways, switching and WiFi
• Provided one accountable support route for HQ teams and individual venues

Clearer, more dependable connectivity

Eclective has a more consistent and supportable network foundation across its headquarters and venue estate. Individual brands retain the flexibility required by their buildings and customer experiences, while central monitoring gives the group clearer visibility and a common support standard for the systems that keep each venue trading.