Improve your customers' retail experience

Using WiFi in Retail Outlet

Guest WiFi - Staff WiFi - Business WiFi

Retail customers have ever-increasing demands for fast, reliable WiFi in-store. Expectations have increased a lot over the last few years, requiring the ability to quickly compare prices, research products and update social media interactions.


WiFi can be used to trigger messages and marketing campaigns based on behavior. For instance a "Welcome.." email could be sent 10 minutes after they connect to your WiFi.  If the customer hasn't connected for say, 30 days, a special offer email could be send to entice them back. The possibilities are huge.

Multiple secure, separate WiFi networks can be also be created,   without  extra hardware, to cater for Retail EPOS systems,  Smart TV's and Digital Signage, Door Access Systems, CCTV and many more. Save time and money by avoiding duplication of networks , whilst also simplifying and  increasing your network security.

Benefits

The benefits of providing a great WiFi network include:
  • Improved customer satisfaction and loyalty due to fast, reliable WiFi
  • Increase customer dwell time in your store. More selling opportunities
  • Be ready for mobile EPOS and the Internet of Things (IoT)
  • Optionally, collect customer data , emails or social media information for marketing purposes
  • 100% coverage - no 'dead spots' for seamless mobility and roaming
  • PCI Compliant - Segment your customer and business traffic with segmented VLANs
In-store WiFi on smartphone
wifi coverage all areas

Full Coverage For Your Shop

smarthotspots hotel WiFi solutions take all your requirements into consideration, including the size of your shop, the number of floors and dividers and the estimated number of client devices at peak times.

The location of WiFi access points is determined after a technical survey using the actual equipment that will be used in the final solution. This ensures the end result matches expectations and caters for potential signal loss due to various building materials used in construction . Our team will design a WiFi network that guarantees coverage to a  pr-defined , agreed, minimum signal level in all areas required.

montoring network health

Proactive Management

All our solutions are managed and monitored as part of your monthly subscription. This proactive approach means that minor issues are usually detected before they become larger issues.

Each piece of network equipment , including all WiFi access points report their health and status back to our management cloud. If symptoms of problems reach a specific threshold , then alerts are sent to our support team who will investigate the issue and , if needed, contact the relevant parties involved to determine a plan of action.

girl using social media

Social Media & Analytics

smarthotspots can  transform your wireless networks into a "social media connect" solution

  • Collects valuable consumer data
  • Captures visitor metrics 
  • Automate marketing campaigns based on behavior
  • Re-market to customers that haven't visited your venues for more than X amount of days.  

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